As the Cash Expense Service Manager, Vice President in Cash Asset Management Operations, you will lead end-to-end run-the-bank processing across 3 locations, ensuring stable execution, strong controls, and consistent service outcomes.
The role encompasses...
- Explain - the determination of cause and attribution for Nostro expenses
- Expense - the allocation and posting of Nostro expenses to the right place in the P&L and
- Data - the management & distribution of results generated by Explain/Expense processing
You will manage managers/team leads and a 20+ team, driving performance against service levels and operational risk standards. You will jointly deliver change-the-bank initiatives with the Cash Expense Service Owner to improve STP, modernize processes, reduce defects, and strengthen the control environment.
Job Responsibilities
- Lead end-to-end run-the-bank delivery for Nostro cash expense operations, ensuring adherence to service levels, quality, and timeliness.
- Manage daily execution, prioritization, and capacity/coverage planning across a 20+ organization with 2+ direct reports.
- Oversee exception and breaks management, ensuring disciplined investigation, resolution, escalation, and closure.
- Own incident and problem management for the service, including root cause analysis and sustained corrective actions.
- Ensure robust control execution, evidence standards, and documentation (procedures, runbooks, control steps) aligned to risk expectations.
- Deliver performance routines and management information (daily/weekly/monthly) on volumes, quality, aging, and operational risk indicators.
- Partner with Technology and operational partners to address production issues, reduce manual touchpoints, and improve service resilience.
- Drive continuous improvement to reduce errors, rework, and cycle times through standardization and operational discipline.
- Co-lead change-the-bank delivery with the Cash Expense Service Owner, supporting requirements, testing, implementation readiness, and stabilization.
- Represent the service in governance forums, audits, and reviews; remediate findings and control gaps within committed timelines.
- Develop talent through coaching, performance management, and succession planning across managers/team leads and staff.
Required qualifications, capabilities, and skills
- Proven leadership experience in financial services operations at Vice President-equivalent level with end-to-end service accountability.
- Demonstrated run-the-bank ownership including service levels, quality management, capacity planning, and senior stakeholder reporting.
- Strong understanding of Nostro-related operations and exception-driven processing in a controlled environment.
- Experience leading managers/team leads and scaling execution across a 20+ person organization.
- Strong operational risk and controls mindset, including audit readiness, evidence discipline, and timely remediation execution.
- Demonstrated incident, issue, and escalation management experience with structured root cause practices.
- Ability to drive performance through data-driven management information, KPI routines, and continuous improvement.
- Strong written and verbal communication skills with the ability to present clearly to senior stakeholders.
- Ability to partner effectively across Operations, Technology, and Control functions to deliver outcomes.
- High accountability, sound judgment, and ability to execute under time-critical deadlines.
Preferred qualifications, capabilities, and skills
- Experience delivering process transformation and automation (workflow tools, digitization, or robotics process automation).
- Familiarity with service management disciplines (incident, problem, change) applied in operations environments.
- Experience operating within a global, multi-location delivery model with follow-the-sun governance.
- Background supporting cash operations, reconciliations-adjacent processes, or cash investigations.
- Demonstrated track record of reducing defects and manual touchpoints through standardization and control uplift.
- Experience creating business cases or roadmaps for operational improvements in partnership with a Service Owner.
- Lean/Six Sigma or other continuous improvement certification (or equivalent practical experience).
ABOUT USJPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
ABOUT THE TEAMJ.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.
