Do you love improving the lives of millions of customers and merchants by building innovative products? Are you excited about creating a fintech platform that fuels the next wave of growth in payments? Join the Proprietary Wallets team, where talented product leaders are revolutionizing payment experiences and promoting the expansion of digital payments.
The Proprietary Wallets organization is a team of highly talented product leaders focused on delivering innovative payment experiences and platforms. We're transforming the buying and selling experiences for millions of our customer and nurturing the growth of digital payments.
As a Product Delivery Manager in Connected Commerce on the Proprietary Wallets team, you will help build the next generation of payment platforms that become the foundation of Chase digital payments and commerce experiences. We're looking for someone who is customer obsessed, has strong experience leading 0-1 development efforts in large companies, and a strong inclination for innovative thinking. We are looking for a product delivery leader who will drive the successful completion of product feature delivery, proactively identify and manage dependencies, and coordinate cross-organizational impacts.
Job responsibilities
- Communicate product portfolio's progress and escalate risks to all stakeholders through executive level reporting such as Monthly Business Reviews and Executive Management Reviews
- Assess and help manage intake, key dependencies and risks across the product delivery life cycle
- Leverage storytelling and delivery insights to communicate results, upcoming focus areas and key risks in a compelling manner aligned with business objectives
- Have the ability to navigate highly matrixed organization and escalate where issues when needed
- Provides accountability for clean, accurate data into systems of record (e.g. JIRA, JIRA Align)
- Work with Agility Office to scale best practices and standards within the portfolio
- Manage agile metrics for the team by leading team reviews, quarterly planning, ongoing reporting, and development of interpretive commentary to accompany metrics
- Maintain deep knowledge of area product vision, strategy, roadmap, technical implementation, operations, and reporting
- Collaborate with Product Owners, Agility Leads, Engineering Leads, Design, & Analytics teams in ceremonies to confirm impacts and scope, sprint sequencing, and delivery against committed timelines
- Partner with the Agility Leads in driving continuous improvement across Enterprise/ Line of business (LOB) to reduce waste, drive efficiencies, and improve the overall effectiveness of agile
- Manage intake requests after items have been vetted for the product and its prioritization, key dependencies and risks across the product delivery life cycle
- Facilitate Legal, Risk, Compliance and Controls communication forum, approval processes, monthly reporting, audit compliance and decisions needed
Required qualifications, capabilities, and skills
- 7+ years of experience in project and/or program management with demonstrated ability to execute operational management and change readiness activities
- Expert in JIRA / Jira Align, and Confluence
- Proven success in collaborating with cross-functional teams, influencing stakeholders (e.g., heads of product, engineer leaders) and driving informed decisions
- Strong knowledge of engineering practices, and the product development lifecycle using Agile methodologies and metrics to shape and lead delivery
- Strong understanding of product delivery and a proven track record of implementing continuous improvement processes
- Experience working with industry-first products that are being actively designed, developed, and implemented
- Proficiency in collaboration and communication tools such as Microsoft PowerPoint, Project, Excel
- Bachelor's degree in a relevant field of study
Preferred qualifications, capabilities, and skills
- Experience in digital payments including mobile wallets, online checkout, BNPL, pay with points
ABOUT USChase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
ABOUT THE TEAMOur Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.
We offer a broad array of credit cards to meet the needs of individuals and small businesses, including Chase-branded and co-branded cards in partnership with well-known companies and organizations. Merchant Services is a leading provider of payment, fraud and data security for companies, capable of authorizing transactions across global currencies.
