Job Description:
At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.
Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates' physical, emotional, and financial wellness through affordable, competitive and flexible benefits.
We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve.
Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs.
At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!
Core Technology Infrastructure:
- Believes diversity makes us stronger so we can reflect, connect and meet the diverse needs of our clients and employees around the world.
- Is committed to building a workplace where every employee is welcomed and given the support and resources to perform their jobs successfully.
- Wants to be a great place for people to work and strives to create an environment where all employees have the opportunity to achieve their goals.
- Provides continuous training and development opportunities to help employees achieve their career goals, whatever their background or experience.
- Is committed to advancing our tools, technology, and ways of working to better serve our clients and their evolving business needs.
- Believes in responsible growth and is dedicated to supporting our communities by connecting them to the lending, investing and giving them what they need to remain vibrant and vital.
Job Description:Senior Storage Engineer with a strong SRE mindset to own the reliability, availability, and operational excellence of large-scale SAN, NAS, and object storage platforms powering mission-critical production systems. This is a hands-on, production-focused role for engineers who thrive in high-impact environments where uptime, data durability, and recovery speed matter. You will act as a final-tier escalation engineer, lead major incident response, and manage storage systems, namely NetApp, EMC, Cisco, Brocade & Hitachi, that are designed to fail safely, recover predictably, and improve continuously.
Responsibilities:- We're looking for a Senior Storage Engineer who thinks like an SRE and engineers' reliability in the infrastructure.
- This role is a senior Storage Operations SRE position responsible for the stability, availability, and reliability of the Bank's globally deployed storage infrastructure across AMRS, APAC, EMEA, a production- first role operating massive SAN, NAS, and object storage platforms that support business-critical applications at scale. You'll own availability, performance, and failure recovery
- Operate at the front line of incidents, lead deep technical investigations, and continuously push the platform toward being boring, predictable, and self-healing. Expect high ownership, high expectations, and real impact.
- Own uptime, latency, durability, and capacity as measurable outcomes. Define and drive SLIs, SLOs, and error thresholds for critical storage services.
- Work closely with vendors, engineering teams, data center operations, application owners, and incident management teams to resolve complex issues, reduce repeat incidents, and improve overall platform reliability and is a key resource of the 24/7 Global Storage Operations Team
Required Skills:- Drive reliability and availability of storage services using SRE principles, including monitoring, SLIs/SLOs, and proactive issue detection.
- Strive towards a Never Down environment.
- Automate routine storage operations and reduce manual toil through scripting and process improvements
- Deep hands-on operational expertise with enterprise storage platforms: EMC PowerMax, NetApp (ONTAP - SAN & NAS), Hitachi Storage platforms / HCP, Cisco SAN switches (MDS)
- Proven experience providing Level 3 storage support in large, complex, mission critical environments
- Strong experience managing: Major incidents (P1/P2), Bridge calls and global outage coordination, Root cause analysis (RCA) and problem management
- Solid understanding of SAN, NAS, and object storage concepts, including performance, replication, snapshots, zoning, multipathing, and capacity management
- Hands on operational exposure to Linux and Windows environments from a storage integration and support perspective
- Working knowledge of networking fundamentals (FC, IP, zoning, VLANs) and Active Directory interactions with storage platforms
- Excellent verbal and written communication skills, with the ability to clearly engage: Incident management teams, Application owners, Vendors, Senior stakeholders
- Demonstrated ability to work independently, make sound technical decisions, and handle high pressure operational scenarios
- 10+ years of experience in enterprise storage technologies and production operations.
Desired Skills :
- Scripting and automation exposure (Perl, Python, Shell, or equivalent) to support: Operational tooling, Health checks, Reporting, Reduction of manual, error prone tasks
- Experience with automation frameworks or orchestration tools in an operations context (runbooks, auto remediation, operational workflows)
- Familiarity with SRE principles as applied to infrastructure operations, such as: Incident reduction,
- Error budgets, Improving MTTR and operational resilience, Eliminating toil through automation
- Experience contributing to operational documentation, runbooks, and standard operating procedures
- Strong understanding of ITIL / Change Management processes, including Change risk assessment,
- Technical approvals, Post change validation
- Proficiency with MS Office tools for reporting, RCA documentation, and stakeholder communications
