Job Description

We are seeking a professional, service-oriented individual to serve as the first point of contact for visitors, team members, and external partners at our corporate headquarters. In addition to managing front desk operations, this role assists with team member and visitor access control, including ID badge creation and coordination with security personnel and first responders during incidents or emergencies.

Hourly pay: $22.00

Onsite: This position requires the candidate to reside in the Raleigh, NC area.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

• Greet and assist visitors, clients, and team members in a courteous and professional manner.

• Manage front desk operations including answering phones, receiving deliveries, and handling general inquiries.

• Create, distribute, and maintain employee and visitor access badges in accordance with company security protocols.

• Monitor visitor log and access control systems; escalate issues as needed to facilities or security teams.

• Coordinate with first responders and emergency personnel during on-site incidents; maintain communication and support during drills and real events.

• Serve as a liaison between team members, building management, and security teams regarding access and safety concerns.

• Maintain accurate records of access credentials, incident logs, and visitor traffic.

• Support administrative tasks and internal communications as needed.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Excellent communication and interpersonal skills.
• Strong organizational abilities and attention to detail.
• Experience with access control systems is a plus.
• Ability to handle emergency situations calmly and efficiently.
• Proficiency in Microsoft Office Suite.

EDUCATION and/or EXPERIENCE

• 2+ years of experience in a receptionist, administrative, or facilities support role (corporate setting preferred).

• Familiarity with access control systems and badge-making software a plus.

• Strong interpersonal and communication skills; calm under pressure.

• Ability to manage multiple tasks while maintaining attention to detail.

• Discretion and professionalism when handling confidential or sensitive information.

CERTIFICATES, LICENSES, REGISTRATIONS

SYSTEMS USED:

Officetrax

Datasource

E-suites

OpenEye

Oracle

ProWatch

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit and talk or hear. The employee is occasionally required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; and stoop, kneel, crouch, or crawl. The employee must regularly lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, and ability to adjust focus.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age national origin, religion, sexual orientation, gender identity, status as a veteran and basis of disability or any other federal, state or local protected class.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age national origin, religion, sexual orientation, gender identity, status as a veteran and basis of disability or any other federal, state or local protected class. We comply with all applicable federal, state, and local laws.

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