Volunteer Recruitment, Engagement and Support Specialist

Under minimal supervision, coordinates office operations and performs a variety of complex administrative management activities in support of Volunteer Services and customer service excellence, including the supervision of volunteer staff. Under limited supervision is responsible for assigned projects involving internal and external coordination of people and materials.

Education

Bachelor's degree

Experience

• Minimum of three years’ experience in volunteer coordination. One year of supervisory experience strongly preferred. Education in management, social work, or counseling may substitute for experience. Previous experience in a health care or non-profit agency preferred.

Knowledge, Skills and Abilities

• Excellent communication and interpersonal skills.

• Strong organizational and project management abilities.

• Ability to work independently and collaboratively in a team environment.

• Familiarity with local community resources and networks.

• Effective problem-solving skills and strong initiative. Ability to inspire and motivate people to become LHGLI volunteers.

• Highly organized and motivated, with ability to meet organization’s recruitment and volunteer needs goals.

• Exemplary public speaking skills with the ability to connect to diverse groups of people.

• Plan, coordinate, and execute initiatives to recruit volunteers, build partnerships, and educate the community about end-of-life care.

• Establish and maintain strong relationships with local community leaders, organizations, and partners to promote the mission of LHGLI.

• Represent LHGLI at community events, throughout the region.

• Track and report on the success of recruitment and utilization initiatives through metrics and feedback.

• Ability to balance multiple priorities while remaining flexible to the organizations’ changing needs.

• Ability to maintain a pleasant, customer-centered demeanor and professional image under a variety of challenging situations.

• Skilled at addressing and resolving conflicts.

• Knowledgeable of computer applications such as Volgistics, Excel, and Word.

• General knowledge of data analysis and interpretation.

• Ability to interpret and communicate policies and procedures, and to identify and initiate appropriate corrective action to resolve problems.

• Able to work a flexible schedule, including occasional evenings and weekends.

Principal Duties and Responsibilities:

• Expand the organization's volunteer program, including the recruitment, placement, supervision, and support of volunteers, in collaboration with the Volunteer Services Manager.

• Educate, monitor, and ensure that volunteer practice follows the organization's policies and procedures, and upholds compliance standards. Ensures compliance with regulatory and certifying bodies (Medicare and CHAPS) within team.

• Participates in building and maintaining relationships and partnerships with organizations, schools, and companies in the community to enhance the mission of LHGLI.

• For assignments, within the IDT, promote volunteer involvement, generate volunteer requests, complete required documentation, and communicate with the team the outcome of the request in verbal or written report

• Document and maintain a volunteer staff sufficient to provide administrative support and direct patient care in an amount that, at minimum, equals five percent of the total patient care hours of all paid hospice employees and contract staff if assigned to a hospice team.

• Participates in the development and implementation of programs, events, and trainings within the Volunteer Department which enhances the engagement and inspires service of the current volunteer corps.

• Maintains records of volunteers, ensuring that all file requirements are met and kept current.

• Serves as a liaison between team members and volunteers on the Interdisciplinary Team (IDT).

• Assigns all patient care and administrative volunteers based on the needs of the organization and abilities of the volunteers

• Supervises volunteers as assigned and receives feedback from teams for ongoing training and development.

• Performs initial and ongoing competency evaluations to verify training and support needs.

• Keeps an accurate accounting of patient care and administrative volunteer hours.

• Receive information on new admissions; Match volunteers with patient and family needs and provide them with the necessary information to support their involvement.

• Maintain regular contact with Volunteer's assigned to support their service to patients and their families

• Keep volunteers informed of any changes in the patient's condition and plan of care.

• Performs other related duties as assigned or requested.

All roles must demonstrate GBMC Values:

Respect

I will treat everyone with courtesy. I will foster a healing environment.

• Treats others with fairness, kindness, and respect for personal dignity and privacy

• Listens and responds appropriately to others’ needs, feelings, and capabilities

Excellence

I will strive for superior performance in every aspect of my work. I will recognize and celebrate the accomplishments of others.

• Meets and/or exceeds customer expectations

• Actively pursues learning and self-development

• Pays attention to detail; follows through

Accountability

I will be professional in the way I act, look and speak. I will take ownership to solve problems.

• Sets a positive, professional example for others

• Takes ownership of problems and does what is needed to solve them

• Appropriately plans and utilizes required resources for various job duties

• Reports to work regularly and on time

Teamwork

I will be engaged and collaborative. I will keep people informed.

• Works cooperatively and collaboratively with others for the success of the team

• Addresses and resolves conflict in a positive way

• Seeks out the ideas of others to reach the best solutions

• Acknowledges and celebrates the contribution of others

Ethical Behavior

I will always act with honesty and integrity. I will protect the patient.

• Demonstrates honesty, integrity and good judgment

• Respects the cultural, psychosocial, and spiritual needs of patients/families/coworkers

Results

I will set goals and measure outcomes that support organizational goals. I will give and accept help to achieve goals.

• Embraces change and improvement in the work environment

• Continuously seeks to improve the quality of products/services

• Displays flexibility in dealing with new situations or obstacles

• Achieves results on time by focusing on priorities and manages time efficiently

Pay Range

Final salary offer will be based on the candidate's qualifications, education, experience and alignment with our organizational needs.

Equal Employment Opportunity

GBMC HealthCare and its affiliates are Equal Opportunity employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and expression, age, national origin, mental or physical disability, genetic information, veteran status, or any other status protected by federal, state, or local law.