VP - Credit Portfolio Manager | Residential Real Estate Servicing Risk – Collections (Hybrid)

Citi holds one of the largest US bank-owned residential real estate portfolios, comprising more than $100 billion in receivables. The VP, Residential Real Estate Risk – Collections is a senior risk professional responsible for the strategic direction, governance, and performance oversight of early-stage collections and post charge-off recovery across Citi's owned mortgage and home equity portfolio. This role sits at the intersection of quantitative strategy development and hands-on stakeholder engagement — serving as a key risk partner to sub-servicers, operations, finance, and control functions across US Retail Real Estate.

Responsibilities

• Serve as the primary risk point of contact for third-party sub-servicer collections governance, including strategy alignment, ongoing performance challenge, and escalation of material deficiencies to senior risk leadership.

• Continuously monitor collections strategy performance and sub-servicer operational adherence, identifying deviations, emerging trends, and risk concentrations requiring escalation or strategic adjustment.

• Lead the design, development, and optimization of early- and late-stage collections and recovery strategies, incorporating segmentation, treatment prioritization, and contact channel allocation across the owned residential real estate portfolio.

• Apply statistical methodologies and analytical tools — including SAS, SQL, R, and Python — to build and refine >------------------------------------------------------

  Job Family Group:

  Risk Management

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  Job Family:

  Portfolio Credit Risk Management

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  Time Type:

  Full time

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  Primary Location:

  Irving Texas United States

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  Primary Location Full Time Salary Range:

  $114,720.00 - $172,080.00

  
  In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

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  Most Relevant Skills

  Analytical Thinking, Credible Challenge, Governance, Policy, Procedure, and Regulation, Portfolio Analysis, Risk Management Lifecycle.

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  Other Relevant Skills

  For complementary skills, please see above and/or contact the recruiter.

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  Anticipated Posting Close Date:

  Jul 07, 2026

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  Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

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