Job Description Summary
Job Description
Vice President, Service - Pharmacy Automation
About BD: At BD, one of the world's largest medical technology companies, we are united by our purpose-Advancing the world of health™. Our global teams bring imagination and passion to everything we do, from designing and manufacturing billions of MedTech products to delivering transformative solutions that turn challenges into possibilities. We believe our people are the makers of possible, empowered to learn, grow, and make a meaningful impact.
Position Summary: BD is seeking a visionary leader to serve as Vice President, Service - Pharmacy Automation with a strategic focus on elevating the customer experience and driving organizational transformation. This pivotal role reports to the VP/GM of Global Service, with direct responsibility for US operations and the opportunity to shape global service strategies. The ideal candidate will have a proven background in leading large-scale transformation initiatives and delivering best-in-class customer experiences within medical device environments.
Key Responsibilities
- Customer Experience Leadership: Champion a customer-centric service culture by embedding the voice of the customer and service analytics into every aspect of operations, product, and portfolio strategy. Lead initiatives that create differentiated, seamless service experiences to drive loyalty, retention, and commercial success.
- Transformation & Strategic Execution: Develop and execute a strategic vision for service transformation, leveraging advanced analytics, digital tools, and best practices to optimize service delivery, resource allocation, and operational efficiency across US and global teams.
- Operational Excellence: Implement scalable, high-impact service management practices that align with BD's enterprise goals and support the growth of the Pharmacy Automation business, currently generating ~$600M in revenue and supported by a global team of 1,600 associates.
- P&L Ownership & Profitable Growth: Assume full responsibility for the Pharmacy Automation service P&L, driving profitable growth through effective financial management, strategic investment, and cost optimization. Utilize rel="noopener noreferrer">https://bd.com/careers
Becton, Dickinson and Company is an Equal Opportunity Employer. We evaluate applicants without regard to race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, and other legally-protected characteristics.
Required Skills
Optional Skills
.
Primary Work Location
USA NC - Durham - Roche Drive
Additional Locations
Work Shift
