VP of Delivery DACH, Experience & Engineering

VP Of Delivery DACH, Experience & Engineering
Hamburg/Berlin/Cologne, hybrid

DEPT is a Growth Invention company built to help the worlds most ambitious brands grow faster. Operating at the intersection of technology and marketing, our 4,000+ specialists deliver growth invention services across Brand & Media, Experience, Commerce, CRM, and Technology & Data. Were 50|50 tech and marketing, partner-led, and first to move. Clients include Google, Lufthansa, Meta, eBay, and OpenAI. We have been certified B Corp and Climate Neutral since 2021.

JOB PURPOSE

This role is part of our Experience & Engineering team in Germany. We combine technology and experience design to create emotive yet conversion-focused ideas, products, and campaigns at scale and speed. Our specialty is digital experiences and communication that change perceptions and shape new behaviours to make a difference in the market.

As the VP of Delivery, Experience & Engineering (E&E), you will be responsible for the overall coordination of all crafts to ensure the successful delivery of projects across DEPTs portfolio. This role requires strategic oversight, operational excellence, and the ability to foster strong cross-functional collaboration to deliver high-quality outcomes efficiently and profitably.

This position requires a deep understanding of agency operations, knowledge of at least one of digital experience and digital engineering delivery, and the ability to lead high-growth, cross-functional teams and bring confidence and expertise to client conversations.

The VP will focus on orchestrating all our experience and engineering service line delivery, ensuring that quality and profitability targets are met and that client outputs are delivered to a high standard. They will also focus on the key processes and interconnections that enable that delivery - delivery processes, project management, resource forecasting, workflow optimisation, risk management, and talent development in the delivery team.

You will act as a key interface between Growth, Client Services, and Delivery, ensuring seamless business onboarding, optimized workflows, and consistent delivery excellence.

WHAT YOULL DO:

• Delivery Leadership: Oversee the coordination of all craft teams, ensuring successful project delivery with a focus on quality, efficiency, and profitability.
• Operational Excellence: Standardize best practices and optimize workflows to drive operational efficiency, resource utilization, and continuous improvement.
• Client Onboarding: Collaborate with Growth and Client Services teams to ensure new business is onboarded effectively and RFP responses are robust from a delivery perspective.
• Escalation Management: Work closely with Client Services to proactively manage project escalations, developing effective de-escalation strategies to maintain client satisfaction. Where escalations are critical, directly assume operational steering of the affected project team to stabilise delivery.
• Continuous Improvement: Champion a culture of continuous improvement, leveraging >B Corp since 2021 and named Agency of the Year at both The Lovies and The Webby Awards.
• Awesome clients. Whether big or small, local or global at DEPT youll get the opportunity to work with clients of all sizes and across all industries. And we celebrate all of our successes together!
• The opportunity for possibility. We want to enable you to do what you do best and help you develop your skills further with training, development and certifications.
• Global annual DEPT Cares Month in which employees come together and donate their skills to support local charities.

WHY DEPT?

We are a Growth Invention company built to help the worlds most ambitious brands grow faster. Operating at the intersection of technology and marketing, we create what is next by pioneering ideas, acting fast, and moving further because standing still just is not in our DNA.

We are drawn to people who stay curious, move with intent, and never stop inventing. Our culture runs on three values: better together, relentlessly curious, and get sh*t done. It is how we work, how we grow, and how we make things that matter.

At DEPT, you will find the freedom to explore, the space to collaborate, and the trust to make a real impact for our clients, for each other, and for the world we are helping to build.

DIVERSITY, EQUITY & INCLUSION

At DEPT, we take pride in creating an inclusive workplace where everyone has an equal opportunity to thrive. We actively seek to recruit, develop, nurture, and retain talented individuals from diverse backgrounds, with varying skills and perspectives.

Not sure you meet all qualifications? Apply, and let us decide! Research shows that women and members of underrepresented groups tend not to apply for jobs when they think they may not meet every requirement, when in fact they do. We believe in giving everyone a fair chance to shine.

We also encourage you to reach out to us and discuss any reasonable adjustments we can make to support you throughout the recruitment process and your time with us.

Want to know more about our dedication to diversity, equity, and inclusion? Check out our efforts here.