Soho House & Co. – Barcelona
The place…
Located in the Gothic Quarter, opposite Port Vell, the House has a private Club for our Members. The Health Club offers innovative options for taking care of our bodies and minds. We also have 56 rooms, a private cinema room, and our signature Cecconi's restaurant.
Job Purpose
As a Waiter/Waitress with Soho House, your role is to make sure that our members have an amazing experience every time. Possessing natural hospitality charm, we will give you a platform to collaborate with simplicity, kindness and passion.
Your main responsibility is to ensure that members have an enjoyable experience. You will deliver excellent service from initial greeting, taking orders, making recommendations and paying of the bill..
Main Duties
- Greet members as they settle down at their table and introducing them to menus.
- Ensure tables are set up before seating members and offering them water or drinks. Ensure water is topped up throughout their stay.
- Take members’ orders and deliver them to the kitchen staff for preparation.
- Confirm food items match the orders and deliver them to the correct table.
- Correctly open bottles of wine or champagne and pour for members. Ensure glasses are topped up throughout their stay.
- Provide service and accountability for designated section.
- Ensure you are asking members about any allergy of dietary requirements.
- Possess a strong understanding of the food and drink menu in order to make recommendations on pairings and any other specific member requests.
- Enquire if the members are satisfied with food or drink and asking if they need anything else. Accommodating special requests where possible to creative a positive outcome that will result in a memorable experience.
- Perform opening and closing procedures including but not limited to the set up and break down of stations.
- Maintain a spotless and pristine working environment.
- Provide members with the bill and processing payment via card or utilising the SHApp and House Pay.
Requirements
A successful Waiter/Waitress for Soho House will ideally have up to 2 years’ experience in a busy high-profile venue and a natural flair for first class service. You’ll be reliable, friendly and happy to be a key part of the team that strives for success.
- Passion for Food, drink and hospitality
- Strong attention to details
- Excellent customer service
- Fluent in English and Spanish
- Organised and reliable
- Ability to handle feedback to achieve member satisfaction
- Ability to multitask and work in a fast-paced environment
- Ability to understand and follow written and verbal instructions
What we are offering?
- Team meal whilst on shift prepared by our chefs
- Soho Friends Membership
- 50% Team discount on Food & Drink, 7 days a week
- Team Room Rates; Any Bedroom, Any House, $100 a night
- Birthday Day Off
- Discount on Cowshed products and Soho Home (up to 50%)
- Cookhouse & House Tonic: Our Cookhouse & Tonic Programmes offer unique food and drink training, events and opportunities to inspire and educate.
- Continuous training to develop yourself personally and professionally
- Exclusive access to our benefits platform with hundreds of discounts on shopping, gym memberships, holidays, insurance and much more
