Warranty Operations Analyst

We are looking for a Warranty Operations Analyst to drive and optimize in-warranty and extended warranty operations across Europe, covering Sony's consumer and professional product portfolios.

In this role, you will work cross-functionally with central and local customer service teams, service partners and internal partners to ensure efficient, compliant and high-quality warranty processes that enhance customer satisfaction and operational performance.

You will:

• Validate warranty claims in accordance with EU regulations, company policies and contractual agreements

• Ensure accurate and consistent application of legal, commercial and extended warranty

• Act as an escalation point for complex customer cases, disputes and goodwill decisions

• Collaborate closely with customer service, information system, engineering, finance & controlling departments and authorized repair partners across Europe

• Ensure clear, accurate and compliant communication regarding warranty coverage and customer rights

• Manage and continuously improve extended warranty programs, including coordination with third-party providers

• Identify inefficiencies and drive process & application improvements, automation and standardization initiatives

• Monitor warranty KPIs and contribute to performance reporting and target="_blank">AccommodationRequest@eu.sony.com or by mail to: Sony Europe Limited, Human Resources Department, the Heights, Brooklands, Surrey, KT13 0XW, UK. When contacting us please indicate the position you are applying for, and the accommodation required.

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