Warranty Service Programs Administrator

#LI-JC1

At AIG, we are reimagining the way we help customers to manage risk. Join us as a Warranty Service Programs Administrator to play your part in that transformation. It’s an opportunity to grow your skills and experience as a valued member of the team.

Make your mark in Warranty Service Programs

AIG Underwriting teams help to find insurance solutions in areas including Financial Lines, Property, Casualty, Specialty Lines, Cyber, Accident & Health and Warranty Service Programs. We are reimagining how we help customers to manage risk, transforming our operating model and reshaping our role, responsibilities and career pathways. The goal is to unlock the full potential in each colleague – empowering our people to grow as insurance professionals and add more value to our customers and AIG.

How you will create an impact

You will be part of our AIG APAC Warranty Service Program (WSP) team reporting to the Head of Warranty Service Programs Pacific & Head of Global Programs in APAC. We are a small dynamic team across APAC working with international and local clients and partners. This is a great opportunity to join our vibrant multi-cultural team that operates across APAC Region.

Your role supports the WSP business in all administrative & processing tasks within Australia & New Zealand as well as across the newly form APAC Centre of Excellence located in Australia. This role will provide an excellent learning opportunity for an individual that would like to grow their career in the insurance industry and operate in a truly international environment. In this role you will be able to build an understanding of insurance, gain an in-depth knowledge of our insurance products, liaise with international clients as well as to gain a greater understanding of the financial industry we operate in. You will also have the ability to enhance your problem solving, process improvement and solutioning skills to build better outcomes and assist in creating a more efficient workplace.

Key accountabilities will include but not limited to:

Monthly Reporting & Processing

• Review, validation and processing of monthly premium bordereau files
• Liaison with internal and external stakeholders to ensure accurate and timely reporting.

Invoicing and Debtors:

• Timely and accurate issuance of premium Invoices to our partners/clients
• Monitor, reconcile and oversight of all outstanding invoices, receivable balances and unallocated cash.
• Close liaison with internal and external stakeholders to resolve outstanding balances.
• Reconciliation and issuance of TPA / service provider invoices.

Financial & Data Analytics:

• Maintain accurate and reliable underwriting and financial reporting on monthly basis
• Maintain policy and rates register.
• Provide data and information to the Underwriter in relation to period of account and rating reviews.
• Ad hoc premium and performance reviews to complete bookings trends, sales trend and frequency analysis.
• Assist with budget and forecast cycles and provide data inputs for the service program products.

Ad hoc Data Analysis:

• Ensure compliance with all regulatory requirements and AIG standards.
• Assist with any audit / internal / external data review requirements.
• Maintain and keep updated procedures manuals
• Assistance in setting up process documentation.

What you’ll need to succeed

• We are looking for an individual who wants to learn and develop their career in the insurance / financial industry
• Experience in a similar field will be an advantage but not a must have.
• Detail orientated, organised and excellent numeracy skills are required
• Financial and analytical background is beneficial
• Excellent customer service and client focused mindset is essential
• Good time management skills and ability to work towards deadlines.
• Strong problem solving skills and ability to identify solutions to resolve issues
• Proficiency in Microsoft application is essential

Applicants must have valid rights to work in Australia as employer sponsorship is not available for this position.

At AIG, we value in-person collaboration as a vital part of our culture, which is why we ask our team members to be primarily in the office. This approach helps us work together effectively and create a supportive, connected environment for our team and clients alike.

Enjoy benefits that take care of what matters

At AIG, our people are our greatest asset. We know how important it is to protect and invest in what’s most important to you. That is why we created our Total Rewards Program, a comprehensive benefits package that extends beyond time spent at work to offer benefits focused on your health, wellbeing and financial security—as well as your professional development—to bring peace of mind to you and your family.

Reimagining insurance to make a bigger difference to the world

American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world’s most far-reaching property casualty networks. It is an exciting time to join us — across our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty and discover new potential. We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become.

Welcome to a culture of inclusion

We’re committed to creating a culture that truly respects and celebrates each other’s talents, backgrounds, cultures, opinions and goals. We foster a culture of inclusion and belonging through learning, cultural awareness activities and Employee Resource Groups (ERGs). With global chapters, ERGs are a cornerstone for our culture of inclusion. The talent of our people is one of AIG’s greatest assets, and we are honored that our drive for positive change has been recognized by numerous recent awards and accreditations.

AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.

AIG is committed to working with and providing reasonable accommodations to job applicants and employees with disabilities. If you believe you need a reasonable accommodation, please send an email to candidatecare@aig.com.

Functional Area:

OP - OperationsAIG Australia Limited