WGL - Sr. Collections Analyst

Job Description

Position Summary
The Sr Collections Analyst role requires a strong understanding of credit and collections processes, as well as SAP billing systems. This position focuses on conducting detailed collections-based account investigations, reconciliations, and other reporting to optimize cash flow, minimize bad debt, and effectively manage collection performance. The Analyst leverages industry best practices and subject matter expertise to enhance processes, particularly within Energy Assistance programs and external collections referral pathways. This role demands strong analytical capabilities to resolve complex issues and develop innovative, resource-efficient solutions. Operating with a high degree of independence, the Sr Collections Analyst serves as a key resource to less experienced team members.

Tasks and Responsibilities

Work collaboratively with collections agencies to build strong, trusting, and result-driven partnerships that support an efficient collections process and ensure the timely resolution of delinquent receivables.

Conduct detailed analysis of targeted accounts within business information systems for both internal, outside agency, and customer related inquiries.

Serves as subject matter expert on Energy Assistance programs in the area, payment options, and other potential customer related inquiries.

• Ensure that collection processes are configured to support continued customer experience improvement and changing business needs.

Assist Lead Collections Quality Analyst as requested in team projects and other administrative tasks, as assigned.

Qualifications, Skills and Abilities

Bachelor's Degree Business, statistics, or related quantitative field preferred

5+ Years Analytical experience in a business environment required

Experience working with business information systems, including SAP, PeopleSoft, Oracle or similar required

• Demonstrated ability to analyze and interpret data and to identify customer issues and solutions.
• Demonstrated ability to effectively communicate complex messages, both verbally and in writing, to diverse audiences.
• Demonstrated ability to establish rapport and effective working relationships with business partners, supervisors and peers.

We offer a competitive salary range of $95,400 to $138,075 per year, commensurate with experience, education, and skills. In addition, we provide a comprehensive benefits package including health insurance, retirement plans, and paid time off.

The Company values diversity in its workforce and encourages United States military veterans and service members who meet the qualifications to apply

Why work at AltaGas?

AltaGas is a North American energy infrastructure company with a focus on owning and operating assets that provides affordable energy to our customers. AltaGas assets include Washington Gas/WGL, SEMCO, and Petrogas. Our talented team, nearly 3,000 strong, leverages the strength of our assets and expertise along the energy value chain to connect customers with premier energy solutions – from the well sites of upstream producers to the doorsteps of homes and businesses to new markets around the world.

We deliver affordable natural gas to approximately 1.7 million customers’ homes and businesses through regulated natural gas distribution utilities across four jurisdictions in the United States and two regulated natural gas storage utilities in the United States. Learn more about our team, vision, and strategy.

To learn more about our mission: https://youtu.be/k1mrKDdsYW8?si=y1k3NOyHxgf4emdL

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For Canadian hires: AltaGas hires personnel on the basis of job-related qualifications. All qualified applicants will receive consideration without regard to a person's ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, gender identity or expression, age, record of offences, marital status, family status or disability or any other characteristic protected by applicable law.