Workday AMS Tech Consultant

Required:

• Substantial and measurable delivery within the technical workstreams of 3 or more HCM, Financials, or Higher Education implementations for at least two phases

• Bachelor’s degree in technical,businessor financial discipline or relevant field of study or equivalent work experience

• Willingness and ability to travel on business need; work extended hours as necessary

Preferred Skills & Experience

• Current Workday Integration and/or Workday Studio certificationishighly preferred.

• Relevant Experience

• Minimum 3–4 years of hands-on experience in developing and supporting Workday Integrations within an AMS or production support environment.

• Strong experience in at least three of the following technologies:

• Web Services (REST and/or SOAP),XML / XSLT.

• Enterprise Interface Builder (EIB),Workday Cloud Connectand WorkdayStudio

• AMS / Production Support Expertise

• Experience in Application Managed Services (AMS) or production support models, including:

• Incident, problem, and change management processes

• Monitoring, troubleshooting, and resolving integration issues

• Handling SLA-driven support and prioritization of tickets

• Root cause analysis and continuous improvement

• Communication & Collaboration

• Excellent verbal and written communication skills with the ability to interact effectively with business users and technical teams.

• Ability to build strong relationships and collaborate with cross-functional stakeholders in a support-driven environment.

• Analytical & Documentation Skills

• Strong analytical capabilities to analyze incidents, translate business requirements, and provide scalable support solutions.

• Experience inmaintainingtechnical documentation, knowledge articles, and runbooks for AMS support.

• Continuous Improvement

• Ability to assess Workday updates/releases, evaluate impact on existing integrations, and adopt new features as applicable.

• Proficiencyin documenting solutions, fixes, and enhancements using ticketing systems (e.g., ServiceNow, JIRA).

• Focus on process optimization and automation to improve support efficiency and reduce recurring issues.

• Continuous Learning & Knowledge Sharing

• Willingness to learn new tools, technologies, and Workday features in an evolving AMS landscape.

• Ability to mentor team members, contribute to knowledge transfer, and support team capability building.

• Technical Tools & Utilities

• Familiarity with tools such as:

• Notepad++,UltraEdit, Oxygen XML Editor

• Beyond Compare, AQT, ASAP Utilities

• Experience with integration monitoring tools and ticketing systems is a plus.