Workplace Agent

Job Title

Workplace Agent

Job Description Summary

As a Workplace Agent, you’ll be the welcoming face of the office, supporting the smooth day-to-day operation of workplace services including reception, concierge, meeting room coordination, mailroom support, and access management. You’ll play a key role in creating a warm, professional, and efficient experience for all employees, clients, and visitors.

Job Description

About the role:

• Greet and assist employees and visitors with professionalism and warmth

• Manage reception duties, access passes, lockers, and general workplace queries

• Assist with meeting room bookings, event setups, and AV troubleshooting

• Provide timely responses to helpdesk requests and liaise with other workplace teams

• Coordinate mail, courier deliveries, and general office consumables

• Support site audits, floor walks, and service escalations as needed

• Ensure compliance with safety, security, and workplace policies

About you:

• At least 2 years' experience in a customer-facing or reception-based role

• A natural communicator who thrives in service-oriented roles

• Well-organised and able to juggle competing priorities

• Tech-savvy with intermediate Microsoft Office skills

• Friendly, proactive, and solutions-driven

• High attention to detail and a professional demeanor

• Completion of Year 12; additional qualifications in hospitality or admin a plus

Why join Cushman & Wakefield?

As one of the leading global real estate services firms transforming the way people work, shop and live working at Cushman & Wakefield means you will benefit from;

• Being part of a growing global company;

• Career development and a promote from within culture;

• An organisation committed to Diversity and Inclusion

• We're committed to providing work-life balance for our people in an inclusive, rewarding environment.

We achieve this by providing a flexible and agile work environment by focusing on technology and autonomy to help our people achieve their career ambitions. We focus on career progression and foster a promotion from within culture, leveraging global opportunities to ensure we retain our top talent. We encourage continuous learning and development opportunities to develop personal, professional and technical capabilities, and we reward with a comprehensive employee benefits program.

We have a vision of the future, where people simply belong.

That's why we support and celebrate inclusive causes, not just on days of recognition throughout the year, but every day. We embrace diversity across race, colour, religion, gender, national origin, sexual orientation, gender identity or persons with disabilities or protected veteran status. We ensure DEI is part of our DNA as a global community - it means we go way beyond than just talking about it - we live it. If you want to live it too, join us.

As an equal opportunity employer, Cushman & Wakefield encourages Aboriginal and Torres Strait Islander and female candidates to apply. Cushman & Wakefield promotes safety at all times.INCO: “Cushman & Wakefield”