Workplace Support Programs - Supervision Clinician

TELUS Health is empowering every person to live their healthiest life. Guided by our vision, we are leveraging the power of our leading edge technology and focusing on the uniqueness of each individual to create the future of health. As a global-leading health and well-being provider – encompassing physical, mental and financial health – TELUS Health is improving health outcomes for consumers, patients, healthcare professionals, employers and employees.

Support TELUS Health's growing Workplace Support Program in New Zealand!

Workplace Support Programs - Supervision Clinician

Flexible working arrangements

Multiple roles available

About the Role
The Workplace Support Program Supervisor provides professional supervision and mentoring to employees from organizational clients who work in high-risk, high-stress roles regularly exposed to distressing or conflicting work. Operating within New Zealand's service delivery model where professional supervision is both culturally expected and essential for practitioners in these fields, this role delivers evidence-based individual and group supervision to help clients reflect on their work, monitor their wellbeing, and develop resilience.

You'll provide 1:1 coaching support that assists employees to mitigate psychosocial risks inherent in their roles while maintaining optimal mental health and professional effectiveness. This position directly contributes to client wellbeing outcomes, organizational effectiveness, and TELUS Health's reputation as a trusted partner in supporting employee mental health across the Asia-Pacific region.

The Day-to-Day

Supervision&ClientSupport:

• Deliverindividualandgroupprofessionalsupervisionsessionstoorganizationalclientsinhigh-riskoccupationalroles
• Conduct1:1coachingsessionsfocusedonrole-specificpsychosocialriskmitigationandresiliencebuilding
• Providereflectivesupervisionthatassistsclientstoexaminetheirwork,theintersectionofworkandpersonallife,andstrategiesformaintainingwellbeing
• Assessclientneedsanddevelopindividualizedsupervisionplansthatsupportclientsinhigh-stress,distressing,orconflictingworkenvironments
• Provideevidence-basedstrategiesandinterventionstosupportclientresilienceandcoping
• Facilitategroupsupervisionexperiencesthatpromotepeerlearningandsharedsupportamongclientswithsimilaroccupationalexposures
• Maintaindetailedsupervisionnotesanddocumentationforeachclient,monitoringandsupportingclienthealth,wellbeing,andprofessionalfunctioning

Quality,Operations&Outcomes:

• Trackqualityoutcomesthroughpost-supervisionsatisfactionsurveyswithclients
• Collectandanalyzeclientfeedbackregardingsupervisioneffectivenessandimpactonwellbeing
• Gathercustomerfeedbackfromorganizationalclientsregardingsupervisionqualityandoutcomes
• Ensureadherencetoevidence-basedsupervisionstandardsandbestpractices,maintainingcompliancewithNewZealandprofessionalstandardsandregulatoryrequirements
• ManagesupervisionactivitiesfortheWorkplaceSupportProgram(allservicesexcludingCriticalIncidentandEAP)
• MaintainbillableKPIswith85%ofsupervisiontimeallocatedtodirectbillableclientactivities
• Coordinatesupervisionschedulingacrossmultipleclientsandorganizationalarrangements
• Operateflexiblyacrossbothface-to-faceandremotesupervisionmodalities

About You

• QualifiedProfessional–QualificationsinSocialWorkorPsychologywithprofessionalregistration(SWRBorNZPB),NewZealandCitizenship,andminimum3yearscounsellingexperience

• Supervision&MentoringExpert–Provenabilitytodeliverreflective,strength-basedsupervisionwithexperienceworkingwithclientsexposedtotraumaandconflictingworkplacesituations

• ExceptionalCommunicator–Outstandinginterpersonalskillswithabilitytobuildtrust,advancedculturalcompetency,andprovendiscretioninmanagingsensitivesituations

• OperationallySavvy–Understandingofservicedeliverymetrics,KPItracking,billingsystems,andabilitytobalanceclinicalexcellencewithoperationalefficiency

• Organized&Strategic–Strongtimemanagementskillswithabilitytomanagemultipleclientsandexcellentassessmentskillstoidentifyneedsandgoals

• Adaptable&Growth-Minded–Flexibleacrossmultiplemodalities(face-to-faceandremote)withdemonstratedcommitmenttoprofessionaldevelopmentandevidence-basedpractice

ForYou

AtTELUSHealth,weoffermorethanjustajob–weoffertheopportunitytobepartofaglobalmovementempoweringeverypersontolivetheirhealthiestlife.

• Competitivesalarypackage
• 2dedicatedWellbeingDaysannually,plusVolunteerDays
• ComprehensiveinsurancecoverageincludingTotalDisabilityandDeathCover
• EmployeeAssistanceProgram(EAP)andhealth&wellbeingplatforms
• Flexibleworkarrangements–remote,in-office,orhybrid
• Award-winningAmazingPeoplePerformanceDevelopmentprogram
• Careermobilityacrosslocalandgloballocationswithinour100,000+team
• LinkedInLearningaccountwithunlimitedprofessionalcourses
• Diversity&Inclusivenessresourcegroupsandvalues-driventeamculture

A bit about us

We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.

TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment. We offer accommodation for applicants with disabilities, as required, during the recruitment process.

By applying to this role, you understand and agree that your information will be shared with the TELUS Group of Companies’ Talent Acquisition team(s) and/or any leader(s) who will be part of the selection process.